> ## Documentation Index
> Fetch the complete documentation index at: https://opencals.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# One confirmation email per order

> Customers get a single Order Confirmation email listing every appointment they booked, instead of one email per appointment.

**October 21, 2026**

## One confirmation email per order

When a customer books several appointments in one checkout, they now get one
**Order Confirmation** email instead of one email per appointment. It lists
every appointment on the order with its time, staff member, location and
add-ons. Each appointment has its own View, Cancel and Reschedule links and
its own calendar file (`.ics`). The email ends with the order number and total.

This applies to every order, whether it comes from a storefront or template
checkout, a Shopify order or an order created in the dashboard.

* **Merchants** with admin notifications on get one "Order confirmed" email
  per order.
* **Staff members** still get one email per appointment assigned to them.
* **Guests** still get one invitation per appointment.
* Reschedule, cancellation, reminder and feedback emails are unchanged and
  stay per appointment.

### Appointment Confirmation is deprecated

The per-appointment **Appointment Confirmation** template is replaced by
Order Confirmation. Stores that customised it keep it for orders with a single
appointment, and the dashboard shows it with a "Deprecated" badge. Restoring
its default switches the store to Order Confirmation. Stores that never
customised it don't see it.

### What to change

Nothing. The Storefront API and SDK are unchanged. Customise the new template
under **Look & feel → Emails → Order Confirmation**.


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