Audit Log

Per-Appointment History

Every booking records a timeline of actions. A customer books, then reschedules, then cancels. You see all three events with the exact time and who initiated each one.

Open any booking and scroll to the history tab:

• Created — placed by customer, admin, or staff member. Timestamp and user recorded.
• Confirmed — automatically marked as confirmed, or manually confirmed by staff
• Rescheduled — who changed the time, the old slot, the new slot, when it happened
• Canceled — customer self-service, or canceled by staff. Reason if provided.
• No-show — marked by staff, tracked separately from cancellations
• Refunded — payment refund processed, refund amount, when issued

Per-Order History

Orders in Opencals track the full payment lifecycle. Each order shows:

• Created — when the booking order was placed
• Paid — confirmation timestamp and payment method
• Refunded — refund amount, date, and staff member who processed it
• Fulfilled — service completed or marked as no-show

Who Did What

Every action is attributed to a user:

• Admin or manager — recorded by name and account role
• Customer — self-service actions (online cancellations, rescheduling via customer calendar) show as "customer action"
• System — automated actions like sending reminders or marking a completed appointment are logged with a system tag

Why This Matters

The audit log creates accountability without micromanagement. Staff members know their actions are recorded. You don't need to approve every change in real-time — you review the log when questions arise.

In multi-staff businesses, the audit log answers these questions instantly:

• Which staff member modified this booking?
• When was the service marked as complete?
• Did the customer cancel, or did we?
• Who processed this refund?

Related Features

You might also need staff members to assign roles and permissions, or customer calendar to track self-service changes.