Deposits & Cancellations (Beta)

Deposits & Cancellations (Beta)

Reduce No-Shows with Deposits

When customers have money on the line, they show up — or they cancel in time for you to rebook the slot. A deposit requirement is the most direct way to reduce wasted appointments.

Set a deposit as a fixed amount or a percentage of the total service price:

• Fixed amount — $50 deposit on a $200 treatment
• Percentage — 25% of service price, calculated automatically at checkout

The remainder is collected at the time of service or charged automatically on a configured date.

Cancellation Windows

Define how far in advance a customer must cancel to receive a full refund. Common configurations:

• 48-hour window — full refund if cancelled 48+ hours before the appointment
• 24-hour window — 50% refund if cancelled 24–48 hours before; no refund within 24 hours
• Non-refundable — heavily discounted or high-demand services

Opencals enforces your policy automatically. Customers who cancel within the window are charged according to your rules. No manual review needed.

Customer Self-Service Cancellations

Customers can cancel their own appointments through the customer calendar or confirmation email link — but only within your configured cancellation window. Outside the window, cancellations require admin action.

This reduces support overhead while keeping your policy intact.

No-Show Fees (Beta)

Mark a booking as a no-show to apply a fee automatically. The charge goes to the payment method on file through Stripe. Combined with a deposit, this creates a complete revenue protection policy.

Per-Service Configuration

Deposits and cancellation policies are set per service, not globally. This means:

• A 90-minute premium treatment requires a 50% deposit with a 48-hour cancellation window
• A 20-minute free consultation is fully refundable up to 2 hours before
• A group class is non-refundable once a minimum number of attendees confirms

All Transactions in One Place

Deposits, cancellation fees, and no-show charges all appear in the Orders dashboard with full transaction history. Refunds flow back to the customer's original payment method automatically through Stripe.